Revolutionize Customer Interactions with Katya , Your AI Voice Assistant

The problem :

Law firms face unique challenges in managing a high volume of client calls while maintaining professionalism, accuracy, and confidentiality. These challenges include:

  • Missed calls mean lost opportunities.

  • Delayed follow-ups, causing customer dissatisfaction.

  • Inefficiency in handling repetitive tasks like scheduling appointments and answering frequently asked questions.

  • Difficulty in collecting complete customer information during peak hours.

The Solution:

Grow Team Intelligence introduces Katya , an advanced AI voice assistant built specifically for law firms. Katya seamlessly manages customer interactions, ensuring every caller receives accurate, caring attention, 24/7.

Features and Benefits of Katya

1. 24/7 availability

Katya ensures that your law firm never misses a call, operating continuously to support your clients in both English and French.

2. Professional Call Management

Katya answers calls with an empathetic and professional tone, providing a seamless customer experience. She can:

  • Answer questions about your legal services.

  • Collect detailed information about the client's situation.

  • Handle repetitive requests directly.

3. Intelligent Data Collection

Katya collects and verifies:

  • The customer's name, contact details and preferred method of communication.

  • The nature of the legal problem.

  • The urgency or deadlines related to specific files.

4. Making an Appointment

Katya integrates with your practice's schedule to:

  • Schedule consultations based on attorney availability.

  • Send reminders to clients 24 hours before their appointment.

  • Reschedule appointments if necessary.

5. CRM Integration

Katya can be connected to your firm's CRM to:

  • Store customer information securely.

  • Simplify monitoring and ongoing file management.

6. Multilingual Support

Katya communicates fluently in English and French, ensuring that a wider audience feels comfortable contacting you.

7. Fluid Transfers

For complex cases, Katya makes handoffs seamless by providing a call summary to your staff or attorneys prior to the handoff.

How does Katya work?

1. Initial Call:

A client calls your law firm.

2. Home:

3. Data Collection:

4. Action:

Depending on the client's needs, Katya schedules an appointment, provides answers or transfers the call to a lawyer with the necessary context.

5. Automated tracking:

Katya updates your CRM and ensures that reminders or follow-up actions are in place.

Why Choose Katya for Your Law Firm?

Increased Efficiency

Free up your team's time by automating repetitive tasks.

Improved Customer Experience

Make sure customers feel heard and supported 24/7.

Reinforced Professionalism

Maintain high-quality interactions with every customer.

Cost-effective solution

Reduce the need for additional administrative staff while expanding your availability.

Scalability

Katya grows with your business, easily handling increasing call volumes.

Ready to Transform Your Law Firm?

Contact Grow Team Intelligence today to discover how Katya can revolutionize your customer interactions and optimize your operations.

Book a Free Demo